Η ελληνική έκδοση του κειμένου θα δημοσιευθεί σύντομα. Μέχρι τότε ισχύει το αγγλικό κείμενο παρακάτω.
This policy explains what personal data Elafi Rides collects when you use our app and website, why we collect it, and the choices you have. Elafi Rides is a booking service for licensed private hire rides (ΕΙΧ με οδηγό) on Rhodes, Greece.
Who we are
Elafi Rides, Rhodes, Greece. For anything about your data, write to support@elafirides.com.
What we collect
- Account details: your first name, phone number or email address, and your preferred language. If you sign in with Google or Apple, we receive an account identifier and the email address that provider shares with us.
- Ride details: pickup and destination, date and time, number of passengers, ride type, any note you leave for the driver, and the reason if you cancel.
- Location: only if you allow it, to help set your pickup point. You can turn this off in your phone’s settings at any time.
- Technical data: app version, device type and basic logs that help us keep the service running and secure.
- Messages to support: what you send us when you contact us.
Your recent places are stored only on your phone and are not sent to us. We do not process card payments: you pay your driver directly.
Why we use it
- To create your account, send sign-in codes and let you book, change and cancel rides (to perform our agreement with you).
- To share the ride with a driver and the licensed operator who provides it.
- To keep the service safe and fair, for example by limiting accounts with repeated cancellations (our legitimate interest).
- To answer you when you contact support.
- To meet legal, tax and accounting obligations.
- To use your location, only with your permission.
Who we share it with
- Your driver and the ride operator: what they need to complete the ride, such as your first name, pickup, destination and note.
- Service providers that run parts of the service for us: hosting, maps and place search (Google), sign-in (Google and Apple), and sending sign-in codes and messages (by WhatsApp, text message or email).
- Authorities, when the law requires it.
We do not sell your personal data.
Transfers outside the EU
Some providers may process data outside the European Economic Area. When they do, we rely on safeguards recognized under EU law, such as the European Commission’s standard contractual clauses.
How long we keep it
We keep your account while it is open. Ride records are kept for as long as needed for the purposes above and to meet legal and accounting obligations. When data is no longer needed, we delete or anonymize it.
Your rights
You can ask to access, correct, delete or export your data, to restrict or object to how we use it, and to withdraw consent at any time. Write to support@elafirides.com. You can also complain to the Hellenic Data Protection Authority (dpa.gr).
Changes
If we change this policy, we will update the date above and, for important changes, tell you in the app.